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Getting Help

Parents, Students and Staff - please use the information below to request technology assistance. 

Students should visit their school Computer Aide for assistance. If that is not possible, students may use their school Google Account to log on to the Student Help Desk System by clicking the Student Help Desk Button:

Student Help Desk

 

Parents may send an email to parenttechsupport@bcsdny.org for assistance with parent accounts for ParentSquare or Synergy's ParentVUE. Please include your name and school(s) your children attend when sending an email for tech support. If you are sending an email to request assistance on behalf of your child, please also include your child's name and school ID number for the fastest response. For security purposes, please send the email from an email address already on file with the District. 

 

Staff should continue to use the employee Help Desk for assistance - Employee Help Desk.